Frequently Asked Questions
Your guide to shopping at Otaku House
How long does shipping take for my order?
Standard domestic shipping typically takes 3-7 business days, while international shipping can take 10-21 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for unworn and unwashed apparel with original tags attached. Please note that limited edition drops and clearance items are final sale.
How do I know which size to choose?
Each product page features a detailed size chart. Since our fits vary between 'Standard' and 'Oversized' Japanese street styles, we recommend measuring a favorite shirt at home to compare.
Are the designs officially licensed?
Yes, Otaku House prides itself on authenticity. We work directly with artists and studios to ensure all featured artwork is officially licensed or original creator-owned designs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I wash my Otaku House apparel?
To preserve the print quality, we recommend washing your garments inside out in cold water and hanging them to dry. Avoid ironing directly on the printed designs.